Jefferson Capital will respond to all email requests via phone or mail. Please ensure that you have provided your full first and last name along with your phone number, complete mailing address, and your 10 digit JCS Reference Number. We will not provide a response back to your email address. If you have previously asked Jefferson Capital not to call or write you, please state in your letter whether Jefferson Capital can contact you back for the sole purpose of addressing your concerns. Otherwise, Jefferson Capital will not be able to contact you to discuss your concerns.